Refund policy
Return and Refund Policy:
At LyalClothing.ca, we want to ensure your complete satisfaction with your purchase. If you receive a broken, torn, or damaged item, we are happy to offer store credit for the value of the item. Please review our return policy below for more details.
Returns:
We accept returns within 7 days of the delivery date. To initiate a return, please contact our customer support team with your order details and a description of the issue. Please note that returns will only be accepted for items that are unused, in their original condition, and with all original tags and packaging intact.
Return Shipping:
The customer is responsible for the return shipping costs. We recommend using a trackable shipping method to ensure the safe return of the item. We are not responsible for any lost or damaged items during the return shipping process.
Store Credit:
Upon receiving and inspecting the returned item, we will issue store credit for the value of the item. Store credit can be used towards future purchases on our website. Please note that store credit is non-transferable and cannot be redeemed for cash.
Refunds:
Please note that we do not offer refunds. Refunds will only be provided in the form of store credit for eligible returned items.
No Restocking Fee:
We do not charge any restocking fees for returned items.
Exclusions:
Please note that certain items, such as personalized or custom-made products, may not be eligible for return unless they are received in a damaged condition. Additionally, items purchased during promotional or clearance sales may not be eligible for return or store credit. Any such exclusions will be clearly mentioned on the product page.
Contact Us:
If you have any further questions or require assistance with a return, please contact our customer support team. We are here to help and ensure your satisfaction.
To request a Return Click here for Self-serve returns
Contact@LyalClothing.ca
We appreciate your understanding of our return and refund policy. Thank you for shopping at LyalClothing.ca