Shipping policy

Shipping Policy

At LyalClothing.ca, we strive to provide a seamless and transparent shipping experience for our customers. Below, you will find essential details about our shipping process to help you make informed purchasing decisions.

Order Processing Times:

After placing an order, please allow 1–2 business days for us to process and prepare your items for shipping. Processing times exclude weekends and holidays. Orders received after 5 PM will be processed on the next business day. During peak periods or supply chain changes, processing times may be updated to reflect potential delays.

Pre-Orders:

For pre-order items, please note: Shipments will be dispatched within 12–15 business days. Pre-order items are processed and shipped separately from regular in-stock items.

Domestic Shipping (Canada):

Our standard shipping service delivers orders within 2–5 working days from the date of dispatch in Canada. Delivery times are estimates and may vary depending on the shipping carrier and your location.

Shipping to the U.S.:

Orders shipped from Canada to the United States are typically delivered within 5–8 working days. Please note that U.S. orders may be subject to import duties, taxes, and tariffs, which are the responsibility of the customer and are not included in the order total at checkout. By placing an order, you agree to pay any such charges required by U.S. customs upon delivery.

Shipping Costs:

We are pleased to offer free shipping on all orders to Canada and the U.S. This means the shipping cost is currently $0 at checkout.

Local Delivery and Pickup In-Store:

At this time, we do not offer local delivery or in-store pickup options.

Transparency and Returns:

We value customer satisfaction and aim to provide a hassle-free return process. Please refer to our dedicated Return Policy page for detailed information on returns, exchanges, refunds, order edits, and procedures for lost or damaged orders.

Service Interruptions:

Occasionally, external factors beyond our control may cause delays in order delivery. In the event of any service interruptions, we will promptly communicate estimated delays and provide explanations to keep you informed.

We hope this policy provides all the necessary details about our shipping process. If you have any questions or require assistance, please contact our customer support team.

Thank you for choosing LyalClothing.ca for your Abaya purchases within Canada and the U.S.